Global Sourcing Hotline:
+86 13922247289

Global high quality power manufacturer
12-year experience  ○Factory wholesale  ○OEM/ODM

Welcome to the website of Guangdong Xindun Power Technology Co.,Ltd.

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SERVICE

Guangdong Xindun Power Technology Co.,Ltd.
Tel.(Whats app): +86 13922247289
E-mail:
bright@xindun-power.com
Add: 3/F,Bldg.3,area C,European Industry Park,Chancheng Dist,Foshan,Guangdong,China

Service System

欣顿电源拥有完善的服务体系

Perfect service system

GuangDong Xindun Power Technology Co., Ltd
Consistent commitment:

Provide customers with reliable power products, satisfactory system configuration,

Service philosophy:
Pay attention to your needs and meet your needs

Service response:
24-hour online one-on-one after-sales service engineer Hinton Telephone  欣顿电话 180-4285-7402
You can also 
 consult  online or contac,Conduct sales and other consulting  

  

Service Process


欣顿电源服务流程

欣顿电源服务流程

◆ Pre-sales support

R&D:  Targeting customer needs as a R&D design goal, tailoring high-quality power to customers.

Product manufacturing:  All-round high-quality assurance measures, comprehensive monitoring means to ensure first-class quality products.

Sales Guide:  Introduce the relevant technical and equipment conditions of the factory; b understand customer needs, customize the program, recommend suitable machinery and equipment; c implement sample and related technical preparation, improve technical parameters.

◆ Sales follow-up

Intimate greetings:  Maintain good communication with customers and pay attention to whether customers need further assistance

Installation and maintenance:  Provide relevant drawings and technical materials to assist customers in the smooth installation and commissioning of the equipment and proper use. Technical service engineers can provide free training on system related knowledge, daily use and maintenance of equipment.

◆ After sales service

Fault diagnosis:  Quickly diagnose equipment faults and propose feasible solutions

Equipment maintenance:  During the warranty period, the equipment is repaired free of charge.Outside the warranty period, only reasonable maintenance cost will be charged according to the fault damage.Repair and repair shipments within 24 hours

Opinion collection:  Listen carefully and summarize customer feedback, continuous improvement, improve product performance and service level

Our commitment


7day
Unqualified replacement

1year
Battery warranty

3year
Machine warranty

25year
Component warranty

lifelong
repair service



Warranty terms and policies

欣顿电源质保条款和政策
  • Standard Warranty
  • Warranty Certificate
  • Liability Exemption
  • After-sales return receipt information

1. Super long warranty for inverter, solar controller, DC small system, UPS, EPS, from factory date.

2. Warranty of other parts: PV module warranty for 25 years, battery quality guarantee for 1 years.

3. Except for customized products.

If the machine malfunctions, please call the company service hotline or your dedicated sales consultant to feedback the machine and ask for help.

During the warranty period, the machine can be returned to the factory for free maintenance, and the costs incurred by the machine for transportation to and from the machine are borne by both parties.

Exceeding the warranty period, Hinton will only charge the material cost according to the damage of the machine, and the freight will be borne by the customer.


欣顿Value-added services务

Value-added services


欣顿公司为客户及员工提供系统培训

Course training

Xindun can tailor training courses according to customers' projects and needs. Professional engineers/sales consultants provide comprehensive and systematic technical training and practical operation demonstrations, including market analysis, product knowledge, fault diagnosis, equipment debugging, equipment maintenance, etc. Meet the diverse needs of different types of customers.


Course training

Xindun can tailor training courses according to customers' projects and needs. Professional engineers/sales consultants provide comprehensive and systematic technical training and practical operation demonstrations, including market analysis, product knowledge, fault diagnosis, equipment debugging, equipment maintenance, etc. Meet the diverse needs of different types of customers.

欣顿网络系统让客户足不出户获取一手电源资讯



Service message

We can also provide more intimate and professional value-added services according to the needs of our customers. In order to ensure that customers can get more comprehensive, professional and more personal service support in time, we sincerely welcome you to provide guidance and suggestions on Xindun's service model, service management and service content. Customer satisfaction is our greatest motivation!

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